All sales are final. Due to the nature of our products, we do not accept returns, nor do we offer refunds, cancellations, or exchanges for any of our products, including sale items and gift cards. Beauty For Certain reserves the right to refuse all returns, and items sent back to us without first being approved for an exception return will not be accepted.
Please note: colors may appear differently on different browsers, depending on your display settings, and will appear differently on each individual, depending on your skin tone and lip pigmentation. Items WILL NOT be replaced nor exchanged for this reason and ARE NOT considered to be an Exception. See below for Exceptions to the returns policy.
Get in touch if you have any questions or concerns about your specific item.
Lost, Stolen, or Damaged in Transit
If you purchased ROUTE (shipping insurance/package protection) with your order and your products were lost, stolen, or damaged in transit, you will need to file a claim directly through Route. Any claims will be subject to Route's policies.
Exceptions: Defective, Damaged, Missing, and/or Incorrect Items
Please inspect your order upon delivery. We have a 14-day returns policy for items purchased directly through beautyforcertain.com, which means you have 14 days after the delivery of your order to request a return or replacement of a defective, damaged, missing, or incorrect item.
To start a return, contact us. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.
Note: Your original shipping and handling charges, and their applicable sales tax, WILL NOT be refunded. However, any replacement for a defective, damaged, missing, or incorrect product will be shipped to you free of charge.
Outside of the US, customs duties and sales taxes are non-refundable. However, you may be able to recover these by contacting your local customs bureau or by hiring a customs broker.
If your Exception request is approved, but you have refused a replacement of the product, or the product is no longer in stock, you can choose to receive your refund as a store credit or have it returned back to your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund, too.