How to Use
How to Use
Shipping & Returns
Shipping & Returns
Processing time for orders is 2-3 business days (business days do not include weekends or holidays). These times may be extended during holidays, launches/restocks, limited-edition releases, and/or promotions.
All orders are shipped via USPS unless otherwise specified. Once shipped, delivery time within the United States is typically 3-6 business days and delivery time internationally is typically 10-21 business days. We do not offer expedited shipping at this time however, we do off expedited processing - just choose the option upon checkout.
Items shipped outside of the United States may be subject to import duties, taxes, and/or charges which are not included in the total cost of your order. Beauty For Certain will neither cover nor reimburse these costs. Please check with your country’s customs office to determine what any additional costs will be prior to placing your order.
Please note, we are not responsible and will not replace any items for any shipping deliveries that may be affected by, but not limited to, the following:
- problem with address
- return to sender
- incorrect shipping address
- natural occurrences
- transfers from US carriers to local or international mail carriers
- air/ground transportation strikes or delays
Due to the nature of our products, we do not accept returns and all sales are final. See below for Exceptions to this policy.
We do not offer refunds, returns, cancellations, or exchanges on any product sold, including Gift Cards.
You can always contact us for any return questions.
If you purchased ROUTE (shipping insurance/package protection) with your order and your products were lost, stolen, or damaged in transit, you will need to file a claim directly through Route. Any claims will be subject to Route's policies.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Colors will appear different on individuals depending on skin tone and lip pigmentation. Items WILL NOT be replaced nor exchanged for this reason and ARE NOT considered to be an Exception.
Exception requests will only be considered for products purchased directly from Beauty For Certain and will not be considered for third-party retailers.
We have a 30-day return policy for damaged or incorrect items, which means you have 30 days after receiving your item to request an Exception Return.
To be eligible for an Exception Return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. In order to request a review for an Exception Return, you must provide:
- Photos of the product/order
- Photos of the package, including the shipping label
- The Beauty For Certain order number found in your email
Once reviewed, we will notify you within 10 days of the submission if the Exception Return is approved or denied. If approved, we will give you the option of a replacement, store credit, or refund back to the original payment method, as applicable.
Note: Your original shipping and handling charges WILL NOT be refunded. However, any replacement for a damaged, defective, missing, or incorrect product will be shipped to you free of charge.
Beauty For Certain reserves the right to refuse all returns.
To start a return, contact us. If your return is accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send your package.
Items sent back to us without first requesting a return will not be accepted.
If your Exception Return is approved but you have refused a replacement of the product, or the product is no longer in stock, you can choose to receive your refund as a store credit or returned back to your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.